We cover and work on a range of cookers outlined in the booking form. We don't cover all cookers as a lot of cookers are quite old and we cant source parts for them so we tend not to service or get involved in cookers we wont be able to get parts for, if you book a cooker in which we cant service we will give a refund as we wont be able to help.

You can reach our customer support team by emailing Service@TanGwynCookers.co.uk or by going and filling in our contacting us form where one of our team will be able to contact you.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

If in the unlikely event you book your cooker and we don't service your area we simply go and either recommend someone in the area who can help and give you a refund.

We only go and film social media content of your cooker and the part of the kitchen the cooker is situated in. Depending on the cooker we may not film anything at all and we do not film customers or any other parts of the property.

Privacy Policy

Tangwyn Cookers 

Last updated: 29/3/26

1. Introduction

Tangwyn Cookers (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• Visit our website

• Book a service

• Contact us

• Subscribe to a service plan

• Interact with us online or offline

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business name: Tangwyn Cookers 

Registered address: [Add once incorporated]

Email: Service@TanGwynCookers.co.uk

Phone: 

For data protection purposes, Tangwyn Cookers Ltd is the Data Controller.

3. What Data We Collect

We may collect and process the following personal data:

a) Identity & Contact Data

• Name

• Address

• Email address

• Telephone number

b) Booking & Service Data

• Appliance type (Gas / Oil / LPG)

• Service history

• Appointment dates

• Notes relating to your appliance

c) Payment Data

• Payment status

• Transaction references

  (We do not store card details directly)

d) Technical Data

• IP address

• Browser type

• Device information

• Website usage data (via cookies)

e) Marketing Preferences

• Email subscription status

• Communication preferences

4. How We Collect Your Data

We collect data when you:

• Book a service through our website

• Contact us by phone, email, or form

• Subscribe to a service plan

• Leave reviews or feedback

• Use our website (cookies)

5. How We Use Your Data

We use your data to:

• Provide and manage services

• Schedule appointments

• Communicate with you

• Process payments

• Improve our services

• Send service reminders

• Send marketing communications (where consent is given)

• Meet legal and regulatory obligations

6. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contract – to provide services you request

• Legal obligation – for tax and regulatory compliance

• Legitimate interests – running and improving our business

• Consent – for marketing communications

7. Marketing Communications

We may send you marketing communications if:

• You have opted in

• You are an existing customer and marketing is relevant

You can opt out at any time by:

• Clicking “unsubscribe” in emails

• Contacting us directly

8. Data Sharing

We may share your data with:

• Booking and CRM systems

• Payment providers

• Accountants

• Legal or regulatory bodies if required

We do not sell your data to third parties.

9. Data Storage & Security

We store your data securely using:

• Password-protected systems

• Encrypted platforms

• Access controls

We retain data only as long as necessary for:

• Legal requirements

• Business operations

10. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request erasure

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details above.

11. Cookies

Our website uses cookies to:

• Improve user experience

• Analyse traffic

• Enable booking functionality

You can control cookies via your browser settings.

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Tangwyn Cookers Contact us page from the button below

Contact us

 

Refund & Cancellation Policy

Tangwyn Cookers 

Last updated: 29/3/26

1. Introduction

This Refund & Cancellation Policy explains how cancellations, refunds, rescheduling, and service limitations are handled by Tangwyn Cookers (“we”, “us”, “our”).

By booking a service or subscribing to a plan, you agree to this policy.

2. One-Off Services

2.1 Service Fees & Outcomes

All service fees are charged for time, expertise, inspection, and servicing, not for guaranteed fault resolution.

While we aim to resolve issues wherever possible:

• Some faults may require additional visits

• Some issues may be identified but not repairable on the day

• Some faults may be unrelated to the service provided

Once a service has been carried out, fees are non-refundable, except where required by law.

3. Cancellations & Rescheduling

3.1 Customer Cancellations

• Appointments may be cancelled or rescheduled free of charge with at least 24 hours’ notice

• Cancellations with less than 24 hours’ notice may be charged a call-out fee

• Missed appointments or no-shows will be charged in full

3.2 No Access to Property

If we are unable to access the property at the scheduled time due to:

• No one being present

• Restricted or denied access

• Incorrect address or contact details

Then:

• No refund will be issued

• The appointment may be rescheduled, subject to availability

• A call-out charge may apply

4. Safety, Condition & Right to Refuse Work

If we are unable to complete a service due to:

• Unsafe working conditions

• Appliance condition posing a safety risk

• Lack of required isolation or ventilation

• Abusive, threatening, or inappropriate behaviour

We reserve the right to:

• Stop work immediately

• Leave the property

• Charge a call-out fee

No refund will be issued in these circumstances.

5. Faults, Follow-Ups & Callbacks

If an issue arises that is directly related to work we carried out, we will:

• Return to inspect the issue

• Rectify where appropriate at no additional labour charge

This does not apply to:

• Pre-existing faults

• Normal wear and tear

• New or unrelated component failures

• Customer-supplied parts

6. Parts & Materials

• Special-order parts are non-refundable once ordered

• Installed parts are non-refundable unless proven faulty

• Faulty parts will be handled under manufacturer warranty where applicable

7. Subscription Plans

7.1 Subscription Term & Commitment

All subscription plans are sold on a 12-month minimum term.

By signing up to a subscription, customers agree to:

• A full 12-month commitment

• Monthly payments for the full subscription year

Subscriptions cannot be cancelled once a service included within the plan has been carried out, unless the full remaining balance of the annual subscription is paid.

7.2 Billing & Refunds

• Subscription fees are billed monthly

• Payments are non-refundable once billed

• No refunds are provided for unused time or services

7.3 Cancellation Before First Service

Subscriptions may be cancelled before any included service has been delivered, provided:

• Cancellation is requested within 14 days of sign-up

• No service, call-out, or benefit has been used

If a service has already been completed, the subscription is deemed to have commenced and the 12-month commitment applies.

7.4 Included Services & Fair Use

• Included services must be used within the subscription year

• Services cannot be carried forward

• Services have no cash alternative

Unlimited or capped call-outs are subject to a fair usage policy, excluding:

• Misuse

• Negligence

• Non-covered faults

We reserve the right to:

• Review excessive usage

• Refuse non-essential call-outs

• Amend or terminate subscriptions in cases of abuse

7.5 Termination for Non-Payment

We reserve the right to:

• Suspend services for missed payments

• Terminate subscriptions if arrears persist

Outstanding balances remain payable.

7.6 Subscription Renewal

Unless cancelled in writing before the end of the 12-month term:

• Subscriptions will automatically renew

• Pricing may be reviewed annually

8. Peak Periods & Emergency Services

• Peak pricing applies during advertised peak periods

• Emergency, out-of-hours, and Christmas-period services are non-refundable due to limited availability

9. Circumstances Beyond Our Control

We are not liable for delays or cancellations caused by events outside our reasonable control, including but not limited to:

• Severe weather

• Illness or injury

• Vehicle breakdown

• Supply chain disruption

• Emergency call-outs taking priority

Where possible, appointments will be rescheduled at the earliest opportunity.

10. Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

11. Contact Us

Tangwyn Cookers Ltd

📧 Service@tangwyncookers.co.uk 

Terms and Conditions 

Tangwyn Cookers 

Last updated: 29/3/26

1. Introduction

These Terms & Conditions govern the provision of services by Tangwyn Cookers (“we”, “us”, “our”) to you (“the customer”).

By booking a service, subscribing to a plan, or using our website, you agree to be bound by these Terms & Conditions.

2. Our Services

We provide specialist servicing, maintenance, inspection, and repair services for AGA and similar range cookers, including Gas, Oil, and LPG appliances.

All services are carried out with reasonable care and skill in accordance with industry standards.

3. Bookings

3.1 Booking Confirmation

• A booking is confirmed once accepted by us

• Appointment times are estimates and may vary due to circumstances on the day

3.2 Customer Responsibilities

Customers must ensure:

• Safe and clear access to the appliance

• The appliance is safe to work on

• Utilities (gas, oil, electricity) are available

• Someone over 18 is present unless otherwise agreed

Failure to meet these requirements may result in a call-out charge.

4. Pricing & Payment

4.1 Pricing

• Prices are published on our website and may vary by season

• Peak, off-peak, and Christmas pricing apply as advertised

• Additional work, parts, or labour are charged separately unless included in a subscription

4.2 Payment Terms

• Payment is due on completion of service unless otherwise agreed

• Subscriptions are billed monthly

• We reserve the right to suspend services for non-payment

5. Cancellations & Refunds

Cancellations, refunds, rescheduling, and call-out charges are governed by our Refund & Cancellation Policy, which forms part of these Terms & Conditions.

6. Services & Outcomes

• Services are charged for time, expertise, and inspection

• We do not guarantee fault resolution during a service visit

• Some faults may require additional visits or specialist parts

We are not responsible for:

• Pre-existing faults

• Normal wear and tear

• Failures unrelated to the service provided

6.1 Breakdown Services & Repairs

While we aim to diagnose and repair faults efficiently, we cannot guarantee that all breakdowns can be fixed, either on the first visit or at all.

Breakdowns may involve:

• Multiple potential faults

• Intermittent issues

• Hidden or age-related component failures

As such:

• Diagnosis may require process-of-elimination

• More than one visit may be required

• Some faults may remain unresolved despite reasonable efforts

Parts Supplied During Breakdown Repairs

Where parts are supplied and fitted as part of a breakdown repair:

• If a fitted part does not resolve the issue, it may be removed

• Removed parts will not be left installed unnecessarily

• Parts that are not faulty may be returned where possible

Labour charges remain payable for:

• Diagnostic time

• Installation and removal of parts

• Testing and fault-finding

This applies even where the fault is not ultimately resolved.

Customer Acknowledgement

By booking a breakdown service, the customer acknowledges that:

• Services are charged for time, expertise, and diagnostic work

• A successful repair cannot be guaranteed

• Labour charges apply regardless of outcome

This does not affect your statutory rights.

7. Parts & Materials

• Parts may be supplied by us or sourced separately

• Special-order parts are non-refundable once ordered

• Manufacturer warranties apply where relevant

• Customer-supplied parts are not covered by warranty or labour guarantees

8. Safety & Right to Refuse Work

We reserve the right to refuse or stop work if:

• Conditions are unsafe

• The appliance poses a safety risk

• Required safety standards are not met

• We experience abusive or threatening behaviour

In such cases, a call-out charge may still apply.

9. Subscription Plans

9.1 Minimum Term

• All subscriptions are sold on a 12-month minimum term

• By signing up, customers commit to the full subscription year

Subscriptions cannot be cancelled once an included service has been carried out, unless the full remaining balance of the annual subscription is paid.

9.2 Billing

• Subscriptions are billed monthly

• Payments are non-refundable once billed

9.3 Fair Usage

• Call-outs and services are subject to fair and reasonable use

• Misuse, negligence, or non-covered faults are excluded

We reserve the right to review, limit, or terminate subscriptions in cases of abuse.

9.4 Renewal

Subscriptions will automatically renew unless cancelled in writing before the end of the current term.

10. Liability

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

Subject to the above:

• Our liability is limited to the value of the service provided

• We are not liable for indirect or consequential losses

11. Force Majeure

We are not liable for delays or failure to perform services due to events beyond our reasonable control, including:

• Severe weather

• Illness

• Vehicle breakdown

• Supply chain disruption

• Emergency call-outs

Where possible, appointments will be rescheduled.

12. Website Use

• Website content is for general information only

• We reserve the right to update content, pricing, or availability at any time

• Unauthorised use of website content is prohibited

13. Data Protection

Personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.

14. Complaints

If you are unhappy with a service:

• Please contact us within 7 days

• We aim to resolve complaints fairly and promptly

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

Tangwyn Cookers Ltd

📧 Service@tangwyncookers.co.uk